1. Introduction
Welcome to East West Watches (“we”, “us”, “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit and use our website [eastwestwatches.com] (the “Site”).
If you have any questions or concerns about this policy, please contact us at [insert contact email].
2. What information we collect
We may collect the following categories of personal information:
Identifiers such as name, email address, postal address, phone number.
Payment information (e.g., credit/debit card details) when you make a purchase.
Shipping information (address, contact number) for order fulfilment.
Technical/data usage information such as IP address, device type, browser, pages visited, time spent on site.
Marketing and communications data: if you opt-in to receive newsletters, special offers.
3. How we collect your information
Directly from you when you place an order, subscribe to our newsletter, create an account, or otherwise interact with the Site.
Automatically through cookies, tracking technologies or server logs when you use the Site.
From third-party service providers (e.g., payment processors, shipping partners) when you make purchases.
4. Why we collect/use your information
We use your personal information for purposes including:
To process and fulfil your orders, including payment, shipping, returns.
To communicate with you about your account, orders, or promotions.
To provide, maintain and improve the Site, personalise your experience.
To comply with legal obligations (e.g., tax, regulatory).
For marketing (if you consent) such as sending newsletters, advance sale notifications.
5. Disclosure of your information
We may share your information with:
Service providers who perform functions on our behalf (payment processing, shipping, marketing).
Business partners if necessary for a transaction (e.g., co-brand offerings).
Legal or regulatory authorities where required by law or to protect our rights or safety.
Affiliates or third parties only with your consent or as permitted under law.
6. International transfers
If you are located outside of [Insert Country of Operation] and you use our Site, please note your data may be transferred to and stored in countries other than your own, including [insert countries if applicable]. We will take appropriate safeguards to protect your personal information in accordance with this policy.
7. Data retention
We will retain your personal information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law (e.g., to resolve disputes, enforce agreements).
8. Your rights
Depending on your jurisdiction, you may have rights in respect of your personal data such as:
Right to access, correct or update your information.
Right to delete or restrict processing.
Right to object to marketing communications.
Right to withdraw consent (where we rely on consent).
If you wish to exercise these rights, please contact us at [insert contact email].
9. Cookies and tracking
We use cookies and similar tracking technologies to personalise your experience, analyse traffic, and for marketing. You can manage your cookie preferences through your browser settings, but disabling some cookies may affect your ability to use certain features of the Site.
10. Security
We implement reasonable administrative, technical and physical safeguards designed to protect your personal information. However, no security system is impenetrable and we cannot guarantee absolute security.
11. Children’s privacy
Our Site is not intended for children under 13 (or the relevant age in your country). We do not knowingly collect personal data from children under [13]. If we become aware that we have collected information from a child under [13], we will delete it.
12. Updates to this policy
We may update this Privacy Policy from time to time.